At Drink Vibe Water™, we want every order to arrive correctly and in good condition. If something genuinely goes wrong with your order, we’ll work to make it right. Please review the policy below before placing your order.
Merchandise
Because many Drink Vibe Water merchandise items are produced specifically for each order, merchandise sales are final unless the item arrives damaged, defective, misprinted, incorrect, or otherwise qualifies for a remedy under applicable law.
We do not accept returns, refunds, or exchanges for:
- Change of mind or buyer’s remorse
- Ordering the wrong product, size, color, or variation
- Accidental purchases
- Duplicate orders placed by the customer
- Personal preference regarding appearance, style, fit, or feel
- Incorrect or incomplete shipping information entered at checkout
- Normal wear and tear
- Damage caused after delivery
- Items that have been altered, misused, improperly handled, or damaged by the customer
Please review your order carefully before completing checkout.
Damaged, Defective, Misprinted, or Incorrect Merchandise
If your order arrives damaged, defective, misprinted, or materially different from what you ordered, contact Drink Vibe Water within 14 calendar days of confirmed delivery.
Claims submitted after this 14-day reporting period may be denied unless otherwise required by applicable law.
To help us resolve your issue as quickly as possible, please include:
- Your order number
- The email address used for your order
- A short description of the issue
- Clear photos showing the entire affected item
- Close-up photos showing the damage or defect
- A photo of the shipping package and shipping label when relevant
We may request additional information when reasonably necessary to verify a claim. Submitting a claim does not automatically guarantee a refund or replacement.
How Approved Claims Are Resolved
After reviewing an eligible claim, Drink Vibe Water may provide an appropriate remedy such as:
- A replacement item
- A refund for the affected item
- Another appropriate resolution based on the circumstances
The resolution will depend on the nature of the issue and applicable law.
Please Do Not Send Products Back Without Authorization
Do not mail merchandise back unless Drink Vibe Water provides written return instructions.
Most approved damage, defect, misprint, or incorrect-item claims can be handled without requiring the customer to return the product. Products sent back without authorization may not qualify for a refund, replacement, or credit.
Lost or Delayed Packages
A package is not considered lost simply because delivery is delayed. If tracking appears to have stopped updating or your package may have been lost in transit, contact us so we can review the shipment.
We may review carrier tracking, delivery estimates, shipping records, and other available information before determining the appropriate resolution.
Packages Marked Delivered
If carrier tracking shows your package as delivered but you cannot locate it, please first check other household members, neighbors, building management, mailrooms or package lockers, and any safe delivery locations around the property.
A carrier scan showing an order as delivered does not automatically qualify the order for a refund or replacement. We may require reasonable carrier investigation steps before determining whether another remedy is appropriate.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Drink Vibe Water is not responsible for losses, delays, or additional shipping costs resulting from an incorrect, incomplete, or outdated address supplied by the customer. If a package is returned as undeliverable, additional shipping charges may apply before the order can be shipped again.
Order Changes and Cancellations
Orders may enter production or fulfillment shortly after they are placed. Because of this, we cannot guarantee that an order can be changed or canceled after checkout.
If you notice an error, contact us as quickly as possible. If fulfillment has already begun, changes or cancellation may no longer be available.
Beverage Products — Final Sale
For health, food-safety, and product-integrity reasons, all Drink Vibe Water beverage sales are final and cannot be returned or exchanged, including unopened beverages, except where otherwise required by law.
If a beverage shipment arrives damaged during shipping, leaking, incorrect, or missing products, contact Drink Vibe Water within 14 calendar days of confirmed delivery.
We may require your order number, photos of the affected beverages, photos of the shipping carton, a photo of the shipping label, and photos showing any leaking, damage, missing items, or other issue.
Do not consume a beverage that appears damaged, leaking, tampered with, improperly sealed, or otherwise unsafe. Approved beverage claims may result in a replacement, refund, or another appropriate resolution depending on the circumstances.
Fraudulent, Abusive, or Duplicate Claims
Drink Vibe Water reserves the right to deny claims that we reasonably determine to be fraudulent, misleading, abusive, duplicative, manipulated, or unsupported by adequate evidence.
This may include altered or misleading photographs, false statements about delivery or product condition, damage caused after delivery, multiple claims regarding the same item or issue, attempts to receive both a replacement and refund for the same approved claim, or attempts to obtain duplicate reimbursement through Drink Vibe Water and a bank, payment provider, or card issuer.
We may maintain relevant order and claim records for fraud prevention, dispute resolution, and customer-service purposes, subject to applicable law. Nothing in this policy limits a customer’s lawful right to dispute a transaction or exercise rights provided by applicable consumer-protection law.
Chargebacks and Payment Disputes
If there is a problem with your order, we encourage you to contact Drink Vibe Water first so we have an opportunity to investigate and resolve the issue.
If a payment dispute or chargeback is opened, Drink Vibe Water may provide relevant evidence to banks, payment processors, or card networks, including order information, tracking records, delivery confirmation, customer communications, claim photographs, and fulfillment records.
Customers are not entitled to receive duplicate reimbursement for the same transaction.
Policy Abuse
Where permitted by law, Drink Vibe Water reserves the right to restrict or refuse future orders where there is documented evidence of repeated fraud, refund abuse, chargeback abuse, or misuse of this policy.
International Orders
Consumer rights may vary depending on the customer’s country or region. Nothing in this policy is intended to waive or restrict any mandatory consumer rights that cannot legally be waived. Where local law provides stronger rights than this policy, applicable law will control.
Refund Processing
Approved refunds will normally be issued to the original payment method. Once a refund is issued, the time it takes to appear in your account depends on your bank, card issuer, or payment provider.
Contact Us
For order issues, contact contact@drinkvibewater.com.
Please include your order number and the email address used to place your order so we can assist you as quickly as possible.
Drink Vibe Water™
Cancel Your Thirst. Catch the Vibes.™