At Drink Vibe Water™, we want your order experience to be simple, transparent, and reliable. Shipping availability, costs, and delivery estimates vary depending on the products ordered and the delivery destination.
Please review the information below before placing your order.
Merchandise Shipping
Drink Vibe Water merchandise may be available for shipping within the United States and to select international destinations.
Available shipping options, rates, and estimated delivery times are displayed at checkout based on your order and delivery address.
Some merchandise is prepared specifically for each order. Processing time may occur before an order is handed to the carrier.
Shipping & Delivery Estimates
Any shipping or delivery timeframe shown at checkout is an estimate unless specifically stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather or natural events, high-volume shipping periods, customs processing, transportation disruptions, incorrect or incomplete delivery information, or local delivery conditions.
Once an order ships, tracking information may be provided when available.
If we become aware that we cannot ship an order within an applicable promised shipping period, we will handle the delay in accordance with applicable law, including providing any cancellation or refund rights that may be required.
Shipping Charges
Shipping charges are calculated based on factors such as products ordered, package size or weight, delivery destination, available shipping method, and applicable carrier rates.
The shipping amount presented at checkout is the amount applicable to that order unless otherwise stated. Promotional shipping offers, if available, may have additional terms or geographic restrictions.
International Merchandise Orders
Drink Vibe Water merchandise may be available for shipping to select countries outside the United States. International shipping availability can vary by product and destination.
International shipments may experience additional transit time due to customs, local carriers, border processing, or other circumstances outside our control.
Customs, Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, brokerage charges, handling charges, or other fees imposed by the destination country or local authorities.
Where these charges are not collected at checkout, the customer may be responsible for paying them before or upon delivery.
Drink Vibe Water does not control fees imposed by foreign governments, customs authorities, carriers, or other third parties.
Customers are responsible for ensuring that the merchandise they purchase can legally be imported into their destination country. Customs requirements and charges vary by destination and may change.
Drink Vibe Water Beverages
Drink Vibe Water beverages are currently in pre-launch. Beverage availability is separate from merchandise availability.
When beverage ordering becomes available, beverage shipments will initially be limited to eligible delivery addresses within the United States.
Drink Vibe Water beverages are not currently available for international shipping.
The availability of international merchandise shipping does not mean that beverage products are available for international purchase or delivery.
We may expand beverage shipping to additional markets in the future, but no international beverage availability is promised unless specifically stated on the website at that time.
Pre-Launch & Pre-Order Beverage Orders
If Drink Vibe Water offers beverage pre-orders before regular fulfillment begins, the applicable product page or checkout information will provide the most current available information regarding expected shipment timing.
A pre-order represents an order for a product that has not yet entered normal shipping availability.
Production, regulatory, transportation, or other unexpected circumstances may affect pre-order timing.
If a material delay occurs, we will communicate with affected customers and provide any options required by applicable law.
Separate Shipments
If an order contains multiple products, items may arrive in separate packages. Separate shipments may have different tracking numbers, different carriers, and different estimated arrival dates.
A partial delivery does not necessarily mean items are missing from the order. Please review all tracking information before contacting us about a potentially missing item.
Tracking Information
When tracking is available, customers may receive shipment confirmation and tracking details.
Tracking information can sometimes take time to update after a shipping label is created or after a package is transferred between carriers.
Tracking estimates are provided by shipping carriers and do not constitute a guaranteed delivery date unless specifically stated otherwise.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for entering a complete and accurate delivery address at checkout. Please review your address carefully before submitting your order.
Drink Vibe Water is not responsible for delays, additional shipping expenses, or delivery problems caused by incorrect, incomplete, outdated, or improperly entered customer information.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may be required before the product can be shipped again.
If you notice an address mistake after placing an order, contact us as quickly as possible. We cannot guarantee that an address can be changed once processing or fulfillment has begun.
Failed or Refused Delivery
If delivery cannot be completed because the customer refuses the shipment, fails to retrieve the shipment, fails to respond to carrier requirements, or provides information that prevents delivery, additional shipping charges may apply.
Refund or reshipment eligibility will depend on the circumstances, product type, condition of the shipment, and applicable law.
Delayed Packages
Carrier delays can occur after an order has shipped. A delayed package is not automatically considered lost.
We may review tracking activity and carrier information before determining whether further action is appropriate.
If a shipment appears significantly delayed, please contact us so we can help review its status.
Packages Marked Delivered
If tracking shows your order as delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, building management or front desk staff, mailrooms or package lockers, and any designated safe delivery location.
Carrier tracking marked “delivered” does not automatically establish eligibility for a refund or replacement.
We may ask the customer to cooperate with reasonable carrier investigation procedures before determining an appropriate resolution.
Lost or Damaged Shipments
If you believe an order was lost during shipping or arrives damaged, please contact us promptly.
Damage, defect, incorrect-item, and order-protection claims are governed by our Returns & Refunds Policy, including applicable reporting periods and evidence requirements.
Please retain the product, shipping carton, packaging, shipping label, and any relevant photographs until your claim has been reviewed.
Orders Returned to Sender
Packages may be returned to sender because of incorrect addresses, failed delivery attempts, refused delivery, unclaimed packages, customs-related issues, or other carrier restrictions.
If an order is returned, contact us so we can determine what options are available. Additional shipping charges may apply when reshipment is requested and permitted.
International Delivery Restrictions
Some merchandise may not be available in every country or territory.
We reserve the right to restrict shipping destinations when necessary because of legal or regulatory requirements, carrier limitations, customs restrictions, product restrictions, fulfillment limitations, sanctions or trade restrictions, or other operational or compliance considerations.
If we cannot fulfill an order to a particular destination, we may cancel the affected order and issue an appropriate refund.
Risk of Delay From Customs
International customs clearance can delay a shipment. Drink Vibe Water does not control how quickly customs authorities review or release packages.
Customers may be required to provide information or payment to customs authorities or carriers before delivery can be completed.
Failure to respond to customs or carrier requests may result in delays, return of the shipment, additional fees, or other delivery complications.
Changes to Shipping Availability
Shipping destinations, carriers, costs, services, and product availability may change from time to time.
The options displayed at checkout at the time an order is placed will generally govern that order, subject to applicable law.
Contact Us
If you have a question about the shipping status of your order, contact contact@drinkvibewater.com.
Please include your order number, the email address used for the purchase, and a brief description of the issue so we can assist you as efficiently as possible.
Drink Vibe Water™
Cancel Your Thirst. Catch the Vibes.™